At Bright Minds Books LLC, we strive to provide high-quality educational eBooks that help foster a love of learning in children. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your eBook, please review our refund and return policy below.
Refunds
Due to the digital nature of our products, we generally do not offer refunds once an eBook has been downloaded. However, if you experience any issues with your purchase (such as downloading errors or file corruption), we will be happy to provide a refund or exchange. Please contact us within 7 days of your purchase to resolve the issue.
Returns
As our eBooks are digital downloads, they cannot be physically returned. However, if there is a problem with the eBook file, such as missing content, incorrect formatting, or technical issues that prevent you from accessing the content, we will issue an exchange or a replacement eBook free of charge.
How to Request a Refund or Exchange
To request a refund or exchange, please follow these steps:
- Contact us at [email protected] within 7 days of your purchase.
- Provide your order number and a brief description of the issue you encountered.
- We will review your request and respond within 2 business days to offer a solution.
Non-Refundable Items
Please note that we cannot offer refunds on the following:
- eBooks that have been successfully downloaded.
- Promotional or discounted items.
Contact Us
If you have any questions or concerns regarding our refund and return policy, please feel free to reach out to our support team at [email protected]. We are happy to assist you and ensure you have a positive experience with our eBooks.
